Velvet by Graham & Spencer Nadine Velvet

Prompt shipping and expert packing

We offer a broad range of shipping options thanks to our long-standing partnerships with UPS, FedEx and DHL. Our warehouse staff are trained to pack your goods exactly as per the specifications we offer. Your products will go through an extensive inspection and will be adequately secured before being delivered. Every day we ship thousands of packages to customers from all over the world. This is a sign of our determination to be the largest online retailer in the world. The warehouses and centers for distribution are located in Europe and the USA.

Note: Orders that contain more than one item will be assigned a different processing period for each item.

Before shipping Our team will conduct an exhaustive inspection of the products you have ordered. The majority of orders will be shipped within 48 hours. The delivery time will be between 3-7 working days.

Returns

The stock is constantly changing. It's not completely managed by us, since we're involved with several organizations, such as the factory and our storage. The levels of stock can change at any given time. Please be aware that it's possible for your order to become unavailable even after you have placed the order.

Our policy is valid for 30 days. If the 30 days have elapsed since you purchased your item, we will not be able to give you a refund or exchange.

To be eligible for a refund, your item must be unused and in the same state as when you received it. It must also be in the original package.